Our Emergency Ride Home program is designed for those who use sustainable transportation, but need to get somewhere quickly in an emergency. Our ERH program covers six Lyft rides a year, up to $100 per ride.

How am I Eligible?

If you work at one of our business partners or live at one of our residential partners and commute using a non-drive-alone mode, you are automatically eligible for our ERH program. You’ll receive one ride voucher to start, and then you can track trips on WaytoGo to earn points for additional ride vouchers:

  • Earn 50 points for every sustainable strip to/from/within the district.

  • You can earn a maximum of 100 points a day.

  • Each voucher costs 300 points on WaytoGo. Anyone who participates in the program is given 300 points to start.

How to Redeem a Ride Voucher When Necessary:

  1. Download Lyft and create an account.

  2. In WaytoGo, click the available rewards in the “Lower Mystic ERH Claim” program before you order your ride.

  3. Fill out the short form.

  4. Follow the link to redeem the ride voucher in the Lyft App.

Things that qualify as an emergency:

  • Mandated, unscheduled overtime*

  • Personal emergency for you or someone you care for

  • Personal illness or illness of someone you care for

  • Unexpected change to your carpool or vanpool schedule**

  • Damage to your bicycle preventing you to use it to get home

*For unscheduled overtime, if your regular commute mode is transit travel, transit must not be available within 30 minutes of your departure time.

**In the case of a carpool, passengers are eligible to use the ERH program if the carpool driver is unavailable to provide a ride home for the above-mentioned reasons. In the case of a vanpool driver, the back-up driver will drive the vanpool and the driver may access the ERH.

Things that do not qualify as an emergency:

  • Travel from home to work

  • Voluntary overtime

  • Inclement weather or city/state/national emergencies

  • MBTA service failure

  • After hour work celebrations

  • Scheduled meetings, scheduled overtime, or pre-scheduled events taking place after normal business hours

  • Building evacuations

Cosas que califican como una emergencia:

  • Horas extraordinarias obligatorias y no programadas*

  • Emergencia personal para usted o alguien a quien cuida

  • Enfermedad personal o enfermedad de alguien a quien cuida

  • Cambio inesperado en su horario de viaje compartido o vanpool**

  • Daños en tu bicicleta que te impiden usarla para llegar a casa

* Para horas extras no programadas, si su modo de viaje regular es un viaje en tránsito, el tránsito no debe estar disponible dentro de los 30 minutos posteriores a su hora de salida.

**En el caso de un viaje compartido, los pasajeros son elegibles para usar el programa ERH si el conductor del viaje compartido no está disponible para proporcionar un viaje a casa por las razones mencionadas anteriormente. En el caso de un conductor de vanpool, el conductor de respaldo conducirá el vanpool y el conductor puede acceder al ERH.

Cosas que no califican como una emergencia:

  • Viajar de casa al trabajo

  • Horas extraordinarias voluntarias

  • Inclemencias del tiempo o emergencias municipales/estatales/nacionales

  • Error del servicio MBTA

  • Celebraciones de trabajo después de la hora

  • Reuniones programadas, horas extras programadas o eventos preprogramados que tienen lugar después del horario comercial normal

  • Evacuaciones de edificios

符合緊急情況條件的事情：

  • 強制性、計劃外加班*

  • 您或您照顧的人的個人緊急情況

  • 個人疾病或您照顧的人的疾病

  • 您的拼車或拼車時程表意外變化**

  • 損壞您的自行車，使您無法使用它回家

*對於計劃外的加班，如果您的常規通勤方式是過境旅行，則在出發時間的30分鐘內不得提供過境服務。

**在拼車的情況下，如果拼車司機由於上述原因無法提供回家的車程，則乘客有資格使用ERH計劃。對於貨車司機，備用司機將駕駛貨車，司機可以訪問ERH。

不符合緊急情況條件的事項：

  • 從家到工作

  • 自願加班

  • 惡劣天氣或城市/州/國家緊急情況

  • MBTA 服務故障

  • 下班后慶祝活動

  • 在正常工作時間之後安排的會議、預定的加班時間或預先安排的活動

  • 建築物疏散

Check back with our Instagram @lowermystictma for updates and information on our other programs.

 Do you have questions? Get in touch.